Privacy Policy

2.1 Information You Provide Voluntarily

We may collect personal information that you provide directly when you:

• Contact us through the Site or email
• Subscribe to newsletters or organizational updates
• Register for or participate in events, mentorship, or other programming
• Apply for programs or opportunities
• Make a donation
• Provide feedback or submit responses to forms

This may include:

• Name
• Email address
• Phone number
• Mailing address (if you provide it)
• School, organization, or affiliation (if applicable)
• Program-related information you choose to share
• Any other information you voluntarily provide

2.2 Donation and Payment Information (Processed by Stripe)

When you make a donation through the Site, donations are processed by Stripe, a third-party payment processor.

Stripe may collect and process information such as:

• Payment method information (card number, expiration date, CVV)
• Billing name and billing address
• Email address
• Donation amount
• Transaction confirmation and payment identifiers
• Device and fraud-prevention signals used to detect unauthorized transactions

KNOW does not store full credit card numbers or CVV codes on our systems. We may receive limited information needed for nonprofit recordkeeping and donor communications, such as your name, email address, donation amount, donation date, and confirmation/receipt details.

2.3 Information We Collect Automatically

When you visit the Site, we may automatically collect certain information, such as:

• IP address
• Browser type and settings
• Device identifiers
• Operating system
• Date/time stamps and time zone
• Pages visited, clicks, and referring/exit pages
• General usage patterns and site log data

We collect this information for operational security, site functionality, and performance improvement purposes.

Opt-Out Options

You may opt out of non-essential marketing or promotional messages at any time by:

• Clicking the "unsubscribe" link in emails (when available), or
• Contacting us at [email protected]

Even if you opt out of marketing communications, we may still send non-promotional messages such as donation receipts or important administrative notices.

6.1 Service Providers

We may share personal information with service providers that help us operate our Services, including:

• Stripe (payment processing)
• Resend (email delivery)
• Website hosting and infrastructure providers
• IT/security service providers
• Tools supporting forms, applications, and event registration (if used)

These providers are permitted to use your information only to provide services to us and are expected to maintain appropriate safeguards.

6.2 Legal Compliance and Protection

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or lawful requests
• Protect the rights, safety, and property of KNOW, our participants, users, or the public
• Prevent or investigate suspected fraud, misuse, or security threats
• Enforce this Privacy Policy or other policies and agreements

6.3 Organizational Transfers

If KNOW is involved in a reorganization, merger, acquisition, dissolution, or transfer of assets, information may be transferred as part of that transaction. We will take reasonable steps to ensure information remains protected.

Refunds and Chargebacks

Donation refund requests, if any, may be evaluated on a case-by-case basis. Chargebacks, reversals, or disputed transactions are handled through the payment processor and financial institutions involved.